Account Security

1. Can't enter the game

If you cannot enter the game with your account and password, please read the following instructions, in which we hope to be able to provide you with the best solution.

2. Protecting an account from unauthorized access

Unauthorised access takes place when someone who is not the owner of the account gets access to it. The safest way to keep your account safe is to never give your password to anyone, and to make sure that your firewall and anti-malware programs are up to date. 

This article tells you how unauthorized access happens, and what you can do to prevent it.

3. What to do when an account has been stolen

If your account has been hacked, please read the following instructions explaining what you need to do to recover your account.

4. Financial fraud

Selling a account to another player is strictly against the rules, and is considered to be fraud. Please read the following information, which explains why such procedures are dangerous and could lead to fraud.

5. How to avoid being scammed when buying Gold

You may come across various websites or auctions which offer you Gold at low prices. Please be advised that these offers are usually fraudulent. If something sounds too good to be true, it probably is. Thus, we strongly recommend you to read the following document and only buy your gold from authorized payment services.

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